Ciudad de Palma

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  No

Ferry from ctork to Santander was canceled last minute.... so I lost my fare from Cadiz to Tenerife.

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  Yes

A great way between the islands giving a sense of space and a chance to make new friends

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The boat was a very rough journey one way and pleasantly calm on returning. Staff are very friendly and at the facilities were clean to begin with but quickly became dirty. The only thing I would improve is that when people are without a cabin and have just a seat, these should be in a quiet area with low lighting as the bar makes a lot of noise whilst trying to sleep.

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There were no instruction which ferry port to go to. Gran Canaria has 2 ferry ports run by the same company. We went to the new ferry terminal to be told there was no boat, the other ferry was 3 miles away, we o ly had 10 minutes and didn't make it. Had to pay more than twice the price for the fast ferry an hour later. I recommended direct ferries to many travellers and I won't anymore, because there was 6 in my group and 3 had booked where i had fire Ted them to the site. So it was obviously very embarrassing situation for me.

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Spot on time, high winds. High waves but safe trip

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Have travelled with Trasmed since 1967. Have to say preferred style of the older boats (eg Cuidad de Badajoz)but cabin was fine after excellent Honduran receptionist had sorted out Direct Ferries mistakes Would prefer better bar areas and more outside deck space Disembarking was brilliant even if we were left to our own devices

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Took the overnight ferry and stayed in a cabin so we could all sleep. Accommodation was fine perfectly functional and did the job it needed to do. Ship left on time. Didnt eat any food so cant comment on that. The biggest and only issue really by far was it's so difficult to find!! Theres hardly any signage and so it's very difficult to work out where to go. This was much worse from Palma to Barcelona on the return journey as the terminal was in a different place to the other ferry companies but, again, no signage and no information. No maps with the booking either. We went to the checkin desk but noone there and even when they were they didnt know where the ferry was. We had to ask not short of 20 people and eventually found a friendly truck driver who knew. Once we got there again no instructions or signage so had to ask around -luckily our spanish was good enough to be able to have these conversations. Need much more information provided either at the terminals or better still with the booking itself.

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Once on board the ferry crossings between Barcelona and Palma Mallorca were excellent. However the whole experience for foot passengers of getting on and off the ferry was a completely disorganised shambles. There was a total lack of staff to tell passengers why they had to board a coach to the ferry. A distance of about a hundred metres? Which required loading then unloading luggage. At the Palma end of the voyage another coach, unmarked again, deposited us on a dual carriageway in God knows where on the sea front where there were no taxis. From there we were left to find our hotel. My wife and I are both in our late seventies and are very experienced travellers but I have never experienced such slipshod and potentially dangerous lack of customer care in half a century of international travel. I will never travel with Transmediterrania again.

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Dated ship with staff that does not speak english.

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There is an inaccurate information provided with regard to check-in time. In the email it is stated the last check-in is two hours before departure. However, in the e-ticket it's 30 minutes. Please rectify the error so that for the first time traveller, it's convenient to adjust the time to arrive at the port. Thank you

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Quite frankly the whole ferry experience from beginning to end was awful. The boarding process was chaotic. The interior areas of the ship were dirty. The seats were broken and dirty. There seemed to be only one male and one female toilet onboard (on the main deck anyway). You would probably fare better in a private cabin but they were very expensive.